WeвЂ™ve heard the old saying вЂњthe consumer is constantly rightвЂќ over and once more, but they are organizations actually supplying services and products that actually place the client first? Today marks the launch of TALKINGTECHвЂ™s frictionless customer-facing re re payment and collections solution, Webpay, which allows organisations to provide their clients utilizing the capability of having to pay with simplicity.
Webpay functions by allowing businesses to deliver an SMS with their customers that reminds them to stay re re payments and as a result, deliver end-customers an unique url in order that they’ve been identified.
Phil Stark, CEO at TALKINGTECH highlighted that this can be necessary because perhaps maybe not engaging with customers adversely impacts revenues.
вЂњWebpay was created as being a customer-centric tool that efficiently details this issue, predicated on our substantial experience with developing and delivering re payment and collection technologies,вЂќ Stark stated. Alongside this, at TALKINGTECHвЂ™s future that is inaugural of Payments and Collections occasion yesterday, Grant de Leeuw, worldwide Sales Manager at TALKINGTECH explored their electronic roadmap for future years.
Leeuw explained that there is a modification of re re payments solutions from segmentation to personalisation and also this is where once you understand your client becomes increasingly crucial even as we transfer to a far more world that is digitalised. He continued to express that planning out exactly what your next action that is best is could be critical to your relationship together with your client together with success of your organization.
Getting rid of friction at each phase regarding the consumer journey is important in this era, and Leeuw states that вЂњthe UX guy can be as crucial as the man whom built the web site.вЂќ ItвЂ™s all exactly how we are able to ensure it is easier when it comes to client, which explains why TALKINGTECH are using the services of Tensorflow and device learning, in addition to benefiting from the open APIs in Whatsapp and integrating with this particular texting application.Read More